Guest Comment Summary

Whole Year 2025

Please Rate	Very Good	Acceptable	Deficient	Pretty Bad
Ambience, Look, and “Feel” of the Hotel	912	40	4	4
Reservations, Check-In, Check-Out	823	91	11	6
Quality of Rooms and Hotel Facilities	804	113	18	5
Quality of Food and Dining Areas	696	209	25	10
Quality of Service Throughout the Hotel	818	97	16	6
Overall Level of Satisfaction	827	97	13	4

January - March 2026

Please Rate	Very Good	Acceptable	Deficient	Pretty Bad
Ambience, Look, and “Feel” of the Hotel	204	15	0	0
Check-In, Check-Out, Bellservice Experience	191	16	2	1
Quality of Rooms and Amenities	178	34	2	2
Quality of Leisure Facilities	187	26	2	0
Quality of Food	144	53	17	1
Quality of Service at the Restaurants	187	23	4	1
Overall Level of Satisfaction	185	22	3	1

Overall, we enjoyed our stay. PB is unique because it is the only resort that insists on good behavior, tranquility, good grace and etiquette, good manners, and our favorite —peace and quiet. We love how PB stands unfazed against entitled guests. We love the witty, humorous, and human-connecting voice in its ads and marketing collaterals (also signages, etc.).

Montejo, E., local tourist, tranquil mind. Stayed March 2026

Thank you for the 5 days. Seeing so many beautiful sights has made for wonderful memories. I’d love to come back again. Thank you so much for everything.

Wada, C., Japanese ladies on break from school. Stayed March 2026

Plantation Bay is more than just a resort and a business, it is an advocacy for human kindness, compassion, and humanity.

Ybañez, A., humanitarian. Stayed March 2026

Thank you very much for the amazing room service and housekeeping. We enjoyed our stay so much.

Ozeki, A., Single Japanese ladies. Stayed March 2026

Family

Swim up bar Jed is a good guy that told me so many things about the Philippines. Other staff are all good too.

Ling, H.C., Family from Taiwan. Stayed March 2026

Family

This is the first overseas trip for my kids. They really liked this hotel and my youngest son cried because he wanted to stay here longer. I will recommend PB to everybody who wants to go to Cebu. We’ll definitely visit here again. Thank you for your warm hospitality during our stay. Everything here was amazing!

Nishida, A., Japanese family from Osaka; 1st time to the Philippines. Stayed March 2026

Family

Thank you for the great experience! My family enjoyed the short vacation so much. Until next time.

Abellana, E., Filipino family. Stayed March 2026

Family

Every staff member I meet greet me very kindly. It is nice that there are various swimming pools. It is a place I would like to visit again with my parents and children. It is also good there is a Korean staff.

Noh, K.H., Korean family. Stayed March 2026

Family

The food was great and I was especially happy with the attractions. Everything was fun and well-organized. We will definitely come back.

Mori. K., Japanese family, 1st time in Cebu, Stayed February 2026

Family

Overall it was a very good experience. Staff are very accommodating; a lot of activities to try, good for family and friends. A day to remember in Cebu.

Reglos, C., Filipino family on vacation, Stayed February 2026